Below Standard banking by standard bank

I'm Mr MS Thobejane and it's now four weeks with no response, no communication from this bank Standard bank and still my claim for funeral cover isn't paid after I was told it'll be paid in 48 hours three weeks ago, still no luck after more then 5 hours on the phone trying to call (even your own branch's can get hold of you) two-three weeks and still no update and no feed back. is your "complaint resolution centre" just a musk?? I'm still not getting any joy from what i pay for! when are you paying my funeral cover claim? why do people take up your insurance??

I want my claim settlement (what use are you if you can't help with our loved ones funerals after we have been paying monthly??)

Give me what you promised, my claim so I can never get to go through this ever again, I'll find a service provider that cares for its clients!