Banking details not updated
<p>I have a funeral policy Standard Bank</p> <p>On the 02/08/2016 I called to update my banking details which I was assured that they are updated.</p> <p> My account continued not to be debited until I enquired in December 2016, which I was advised by Sechaba followed by Lerato that the banking details are updated but you were debiting my previous account.</p> <p> I was promised feedback by both consultants but was never advised until today when I spent more that 40 minutes on the phone.</p> <p> Now I don’t understand why I was debited 5 premiums on the 31 December 2016.</p> <p> Why am I being penalized for your system glitch when I was a complying client and updated my banking details.</p> <p> I want a refund of the 4 premium that was not my fault that they were not being debited.</p>