VB
Veronica B
1 reviews | Active since Mar 2009
06 Oct 2021, 10:45
Bank Account being debited after Policy Holder has passed away
Surprisingly this is not my first complaint about Standard Bank Insurance.
On the 1st of September 2021, my mother passed away and I submitted a claim for her funeral policy to pay out. It took 13 days, but it was eventually done. So now you would think that seeing as the policy holder has passed away, the policy would be closed, right?
Well, on the 27th of September 2021, my account was debited for this policy. I posted a complaint and was told a "resolution specialist" would be in contact with me. Today is the 6th of October 2021, and I have not heard a word from anyone!
To say that the service received is lacking, would be polite. It is shocking that Standard Bank Insurance thinks this is okay?!?!?
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Replies (2)VB
Veronica B's updateReviewer Update
12 Oct 2021, 11:48Another week has passed since being told my complaint had been escalated to a senior in the department ... needless to say, no one has contacted me. Laughable!!!
VB
Veronica B's update12 Oct 2021, 11:48
Reviewer Update
Another week has passed since being told my complaint had been escalated to a senior in the department ... needless to say, no one has contacted me. Laughable!!!
VB
Veronica B's updateReviewer Update
20 Oct 2021, 10:16Such joy dealing with Standard Bank Insurance ... NOT ... Another week since I was promised a refund ... nothing ... Do they even care about customer service?! I am telling anyone that wants to listen to stay as far away from Standard Bank Insurance as they possibly can!
VB
Veronica B's update20 Oct 2021, 10:16
Reviewer Update
Such joy dealing with Standard Bank Insurance ... NOT ... Another week since I was promised a refund ... nothing ... Do they even care about customer service?! I am telling anyone that wants to listen to stay as far away from Standard Bank Insurance as they possibly can!