Bad to No service

I've been trying since this morning to move my Insurance Policy debit order from my Home-loan account to my current account. On the line for 20 min. I was promised this morning somebody will call me back and no response. I have paid my all my debt at the Bank and after this experience today it is a clear sign after being Private Banking client for more than 12 years I must close all my accounts ant Standard Bank. Including Insurance. You not a Bank anymore, really disappointed at the level of service.