BAD Standard bank insurance service

Terrible/NO service claim no 21/094748. Logged 5 November 2021. Koketso to assist. Firstly SIL could not assign someone to asses a PV Solar Inverter system that where struck by lighting. They kempt on assigning a Plumber? Now on the 9'th December it is still not resolved. I had to go as far in getting the inverter un installed to be evaluated by the supplier. It was reported to be uneconomical to repair and had to be replced, quote where supp****. Then a photo of the unit where required? Then an invoice for the costs that I incurred to replace it that did not even happen. Now another report. I had the following agents assist me: Koketso, Denio, Palesa, Tsapelo and some others. Email addresses Communications.sil , HOCClaims... and the individuals above emails also. The average call time where +-20 minutes. I've been with Standard bank now for > 30 Years paying for insurance promptly with two geyser claims, it this what I must live with???