Bad Standard Bank Insurance

Case HLB*** - 21/077031 CMRS-2***4. After reporting a broken window to Standard Bank Insurance 21 September 2021, the call agent said a service provider would be appointed and that they would be on site on the 23rd. I got home on the 23rd just after lunch time, the eve of the long weekend, to find that the windows had not been repaired. I contacted to the call center only to be told "sorry she just saw that a Caoe Town service provider had been appointed and they could not do a repair in George, could I get a repair company in myself and pay for the repairs and they would reimburse me?" seriously it was a long weekend. The glass window was a danger to my 5 year old son. I managed to get an installer that worked until 7pm. They still have to repair the window again as the installation was not a success and cracked again. Standard Bank Insurance has not once bothered to contact me via my cellphone to personally ask if the repair had been sorted out. It's been 3 weeks that I have been at my wits end trying to get Standard Bank Insurance to pay my money back. Emails go unanswered. Eventually I made a formal complaint that after 5 days resulted in a response. Case closed. What? Oh the case agent will contact me. They have sorted out the lack of communication and shortfalls in the claim process. Seriously it's 3 days later and the case agent has still not bothered to contact me........ I am not holding my breath. Your emailed apology holds no truth