Bad Standard Bank household insurance experience again causing damage to home

2nd time having the exact same problem and exact worse experience from Standard Bank household insurance Claim for water leaking from Ceiling since 13/08/2024 not resolved for 7 days Claim no is 24/062870 Appointed plumber Domestic Plumbers came late after hours from Standard Bank and could not find leak as I feel they were rushing to go home Plumber told me to close water and only put it on when needed Saturday I called again to say water is leaking from ceiling again they come after working hours 15:00 and tell me Pressure valve is faulty and no repair or at least back up solution was done just said they will report and get back to me up until today it’s not resolved been on the phone hours always on hold and still consultants cannot even resolve problem really poor customer service I have sent an email with receipt of work done by previous plumber showing Pressure control valve and geyser still under warranty and still no feedback in the meantime the problem is getting worse at home more damage to my home including ceilings and walls and door due to door frame swelling it just shows how us as customers get treated I don’t know if they are 1st waiting for an injury or the ceiling to fall on our heads before they respond numerous calls today consultant said they are going to speak to supervisor and call me back still no response what is going on here I am really upset I have asked them to call me and let me know what is going on and still no response in the meantime further damages are occurring which could have been resolved which I stated on the 1st day I called. I’m really disappointed with the service from a big institution like this why take insurance in the first place when our issues can’t be resolved if we have our facts in order and proof . Why do we have to resort to social media to get the work done that should have been resolved day 1. My Claim no is 24/062870