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Pieter E

1 reviews | Active since Feb 2014

17 Jan 2023, 09:00

BAD SERVICES FROM STANDARD BANK INSURANCE

VERY BAD SERVICE. WE HAD A LOT OF STORMS IN BLOEMFONTEIN FREE STATE THE PAST 2 MONTHS. ONE PART OF MY ROOF STARTED TOE GET ROTTING AND WHE WHOLE ROOF IS LEEKING IN TROUGH THE CEILINGS ECT ALSO DAMAGING THE INSITE OF THE PROPERTY.. I REPORTED IT TO THE INSURANCE 3 WEEKS AGO.. THEY THEN SEND SOMEONE TO DO A QUOTATION ON REPAIRS...3 DAY LATER I PHONED THEM THEN THEY TOLD WE THEY ARE APPOINTING AN ASSESSOR..IT WEEN 2 WEEK LATER NOW STILL NO ONE PHONE ME BACK.. I PHONED THE CALL CENTER AGAIN.. AND THE JUST TOLD ME.. SORRY THE ROOF IS NOT THE LEVEL IS SHOULD BE AND THAT CAUSED THE DAMAGES.. NO ASSESSOR HAS EVEN BEEN THERE.

NOW HOW IS IT POSSIBLE THAT FOR THE PAST 10YEARS THE ROOF WAS FINE NOW THEY TELL ME THE LEVEL IS NOT RIGHT...THE PROBLEM WAS CAUSED BY BIG RAAINFALL AND STORMS..

WHAT DO I PAY INSURANCE FOR... IN THE PAST 3 WEEKS SINCE I REPORTED THE CLAIM WE HAD ABOUT A NOTHER 60 TO 80MM OF RAIN CAUSING EVEN MORE DAMAGES AND ALL THE INSURANCE CALL CENTER DO IS TELL ME TO LOG A COMPLAINT..

THIS IS VERY UNACCEPTABLE

0
Replies (7)
PE
Pieter E's update17 Jan 2023, 10:43
Reviewer Update
23/000684 claim nr.

This is really unacceptable.
PE
Pieter E's update17 Jan 2023, 10:48
Reviewer Update
Please make it asap as the rain storms are yet to come again this weekend.
PE
Pieter E's update18 Jan 2023, 07:15
Reviewer Update
I still did not get any feedback from your people..this is really an urgent matter.
PE
Pieter E's update19 Jan 2023, 07:58
Reviewer Update
is day 2 now and still I have not heard anything from standard bank insurance..
We have expected rain again for the next 10 days and the damages just keep getting worse..
And still standard bank insurance does nog give a darn..
What should I do ???
Who must I call??
To get feedback..because calling the call center is useless...
***
PE
Pieter E's update19 Jan 2023, 08:05
Reviewer Update
I BOUGHT THIS HOUSE 2 YEARS AND 3 MONTHS AGO.AND TAKEN OUT THE INSURANCE WITH THE HOME LOAN AT STANDARD BANK INSURANCE.
THE ROOF WAS 100% NO LEAKS.
NOW AFTER ALL THIS TIME AND ALL THE RAIN ONE PART OF THE ROOF STARTED TE CAVE IN DAMAGING ALL THE CEILINGS WALLS TILLE CABINETS ECT..

STANDARD BANK INSURANCE SEND OUT SOMEONE TO VIEW THE DAMAGE AND THE REPLY I GET IS..SORRY THE ROOF IS NOT THE LEVEL IT SHOULD BE THERE FOR YOU HAVE NO CLAIM..THIS IS A JOKE..

IF THE LEVEL WAS OFF WHY DID THE DAMAGE NOT START 2YEARS AND 3 MONTHS AGO..

AND HOW DID YOU INSURE A HOUSE IF THE ROOF LEVEL WAS NOT RIGHT..???

WHY DO I HAVE INSURANCE???


PE
Pieter E's update20 Jan 2023, 07:00
Reviewer Update
DAY 4 NOW AND YET THE RAIN IS FALLING AGAIN AND EVERYTHIN IS UNDER WATER AND STANDARD BANK INSURANCE STILL DID NOT GET BACK TO ME...ALMOST 3 WEEKS SINCE I REPORTED THE CLAIM NOW..
I ASK OF YOU AGAIN..
WHAT MUST I DO TO GET YOU TO GET BACK TO ME..
PE
Pieter E's update20 Jan 2023, 14:17
Reviewer Update
This you have been saying now for the past 3 days..
Is there any way I can contact this senior person...because clearly they are not going to can me anytime soon