Bad services and I compensate

Today I received an email from standard bank insurance advisor mss langa want to know how long I work for my company before I got retrench and before that where did I work oh my God are serious I have my policy 8yrs and I chance jobs my account is not in arrears let me inform schedule 3.5 in my contract stay you are cover for retrenchment and it will cover your installment for six months to quilified for that you must be in it for 12 mths and on age 65 it won't cover, I have my policy for 8yrs not 12 mths please get your act in order