'Bad Service without any feedback on claim logged 5 months ago.

I,ve been struggling since March with a building claim as result of hail damage. Standard bank has been reluctant and the claim has not been settled after numerous phone calls and emails. It is the worst service I've ever received and does not recommend the at all. I've been ignored when requesting a senior managers contact. The rain season is upon us and still I'm sitting with the damage. If they dont come to light the damage is going to be 4 the the cost.