Bad service with Standard bank Insurance

Good day I submitted a claim for a leaking roof on the 09 July 2024 to Standard Bank Insurance. After following up numerous times, the service provider was sent out to do the assessment on the 15th July and to this date it has not been fixed as yet. As a result of the leaking roof, my bathroom cupboard has now also suffered severe water damage which was now also added to the claim on the 19 July. After numerous calls to the bank and back and forth with the service provider named Rafeeq builders ( building and maintenance) my issue is not resolved. First of all the bank advised that because the damage is minor, I will receive a cash payout then I'm told that there are missing documents from the report submitted to the bank hence the delay. Every time i called the bank I'm told a different story and the last conversation I had with Tsego from the insurance department, she advised that Standard bank refuses to pay at all..I will have to cover the damages. I have also not received any feedback with regards to my damaged cupboard as well. Since the 09 July I have called constantly but have not received 1 follow up call from the bank even though I was promised by Tsego that she will get back to me.For nearly a month I have struggled to get my roof fixed. I am disgusted by the lack of service that I have received from Standard bank and Rafeeqs building...who Standard bank advised has refused to do the job. I just want to have my damages fixed.