Bad service standardbank insurance

I really have the worse experience from standard bank insurance.On 21 January 2026 logged a claim for burst geyser an damaged kitchen cupboards they sent a plumber to me driving a Toyota tazz an calling me from a welding company number.I didn't feel comfortable using there plumber I then told them I wanted to use the plumbing company I initially called out to block off the geyser an they requested a quotation which was sent to them.i did get a confirmation letter for the geyser which I completed an emailed back but did not recieve any payout..I contacted standard bank to enquire about the payout an also about the claim for cupboards I was informed I would recieve a email within 72 hours which I did not recieve..ive tried contacted standard bank on numerous times of which the lines are to busy or when I eventually get through an speak to a consultant its usually just a promised followed by a lie..or a different consultant..bare in mind the frustration of having only 1 cold water point in a household knowing that months are going by an your insurance premiums are paid on time but your claims are laying amongst incompetence