Bad service Standard Bank Insurance

I called in on the 22 Nov 24 to a get quote . Was advised by the consultant Ralston that he would do the necessary changes. On the 1st of January got double debited for old and new policy. This is were my problems started . Requested a refund got penalize 50% money refunded into bond acc . Spoke to Dillon Adam's for assistance. Never did what we discussed. I have never received such poor service no return calls, emails what so ever.. Been a client of Standard Bank Insurance since registering my bond 20years ago . Customer service is terrible. Line management are so busy can't take calls . Because of consultant error I'm been penalize for his mistake . It's this what loyal customers have to endure . Call me from Standard Bank ***