Bad service Standard Bank

The service is very bad not even the branch staff can assist with Standard Bank insurance policies and you spend all your airtime waiting for someone and eventually someone asked me all the relevant questions just to tell me he will have to put me true to a insurance after all the waiting the airtime was finished and I tried again no luck do you even now how expensive airtime is In this country well this is the positive side of everything going online we will struggle like this to get any assistance South africa is a 3rd world country don't copy everything of other hard working countries that work for them it is definitely not working here poor service delivery all over .