Bad Service - ********? - Don't give a damn about clients

Now i know what people mean when they say Insurance companies are eager to take your money but they don't want to pay out. Damage was reported on 4 September 2018 the very morning we noticed the burst geyser to avoid further damage, it is today the 20th of November 2018. The 2 bedrooms under the geyser have now reached a point of STINK that is unbearable. The geyser was replaced after a month of nagging but still no correspondence received with regards to the scope of work that must be done due to damage and no payout documents received after numerous phone calls and online requests/complaints. I don't know what to do anymore.