BAD SERVICE RENDERED BY STANDARD BANK HOME ASSIST INSURANCE

I have registered a building claim on the 3rd January 2023 for an electrician to be send to my house, to this day the has been no service provider nor electrician nor standard bank phoned us. I have phoned again on the 4th and was told that the electrician phoned without getting through and when I asked the agent to confirm the contact number that the electrician was phoning me from...it was completely not my contacts. Funny how the electrician got an incorrect contacts but I received my claim number on the same day that I registered a claim on my correct cellphone number. There has not been any follow us sms confirming a service provider appointed therefore I believe iv been **** to that the electrician even got any details from standard.

I have contacted standard bank again being no. 32 to be told lies again that the electrician will call you this morning, it's 11h00am now 4th waiting for an electrician.

Standard bank should have told me their not interested to send anyone rather than to make me stay home waiting for them to appoint electrician for 4days.