Bad service opening an account

I went into Rosebank branch to open an account so that I could have my UCount point transferred to the account. While I was in the branch, two employees were rude to me. I have subsequently found out that the account that was opened for me was the incorrect account. I phoned the client services and they told me that the person that had helped me would phone me the next day. This did not happen. When I phoned my “prestige banker” I was told that the person had tried to phone me but had used the incorrect number. When I asked the prestige banker what she could do to help me resolve the problem she said that she could not do anything for me but ask the original person to call me on the right number. (Is prestige banker a fancy name for the general help desk?). I still do not have the right account and I do not have the time to go into the branch to resolve this. WHAT NEXT????????