BAD SERVICE ON LATE ESTATE

MY DAD PASSED AWAY IN APRIL - THE DOCUMENTS FOR THE CREDIT LINKED INSURANCE HAS BEEN SUBMITED AND STD BANK CLOSED THE CREDIT CARD BUT TO THIS DATE HAVE NOT ACTIONED THE OVERDRAFT FACILITY ON THE CHQ ACCOUNT AND CLOSED THE CHQ ACCOUNT! I HAD TO SUBMIT THE EXECUTORSHIP FORMS ETC AND WAS ASSISTED BY A SECHABA FROM THE COMPLAINTS DEPT UNTIL THAT TIME - AFTER THE FORMS WAS SUBMITTED I WAS GIVEN AN ENDLESS RUN AROUND TO GET THE THINGS SORTED - WHERE IS THE CUSTOMER SERVICE FROM STD BANK GONE TO???????? IT IS NON EXISTENT

FIRST I WAS TOLD THAT YOU NEED TO SPEAK TO MY HUSBAND BECAUSE HE LOGGED THE COMPLAINT AND THEN NO FEEDBACK! ITS PATHETIC