Bad service! In breach of their own terms and conditions!!!

Good day,

I am extremely disappointed in the service I have received from Standard Bank in respect of paying out my salary protection. It seems as though paying out what is due to your loyal customers isn't as urgent and important as collecting money from them.

I have paid my salary protection up to date and ensured my policy terms and conditions of payment was met from my end at all times. Now, when it comes to Standard Bank paying my claim, it's okay to breach the 3 months waiting period?

My case Manager says she tried contacting me last week but couldn't get through. Why not send an email? She now requests documents that have already been sent through? This was not the initial agreement and I really don't have time to run around getting additional information that was not needed initially... being retrenched is difficult as it is and I would have expected Standard Bank to understand the urgency of the matter and to actually help the process, rather than prolong it!