Bad service from Standard Bank who doesnt seem to know who or what they are.

Good day. Last week Tuesday my gate motor was struck by lightening. My neighbor across the street and the Total garage also sustained damages. I submitted a claim and a company's sent to access the damage. They said that the motor has to be replaced as they cannot guarantee that the parts nit replaced will work. Standard Bank then said only the PC board and the power supply has to be changed. The security company then told them that that gate motor has been discontinued. All this information I got when I phoned them. No updates from Standard Bank at all. It's been almost week without a working gate which is a safety issue that they don't care about. Every time I phone Standard Bank they tell me they're waiting on the security company. Today they told me they're awaiting a new quotation from the security company. I phoned them and they told me the claim has been closed due to no reply from Standard Bank. It's clear to me that Standard Bank has no interest in assisting or have any customer service. Very disappointed and will look at moving it to a company that care and give actual feedback.