Bad service from standard bank insurance!!!! Extremely unhappy.

I have called standard bank several times requesting them to work on my vehicle sooner than the 1st of march 2019, as i have submitted a claim in January 2019 already. I have called and did a follow up asking how far they have come to find a panel beater to work on my vehicle, every time i call in i get the same answer which is: " i am going to escalate this matter and someone will give you a call" then when inform them that was exactly what i heard the last time i called in i hear them saying: " as per the notes on the system it was escalated already i will just send an email again". i mean really now is this what customer service is about??? i have also called them because the assessor have advised me that Auto Magic in stikland bellville is not ford approved, my question to standard bank was why did they send my vehicle there with the past 2 claims i had if this place was not ford approved yet thy know my car is under warranty, I mean i am still paying on this vehicle. For both these queries i am still waiting on calls i wonder when this will be happening i am super upset and frustrated, what bad service i am experiencing for the first time i always aid i wont change from standard bank because of my vehicle being seen to so quick etc but today i changed my mind i am in the market looking for a different insurance i cant be treated as if i am nothing yet i have to pay a decent monthly installment this is not done for free.