Bad service from Standard Bank Insurance

I had an incident where a drunk driver drove through the perimeter wall of my property om Sunday morning. The wall was temporarily closed and the claim lodged on Monday. The contractor came on Monday afternoon to give a quote. I followed up on Wednesday morning and was told that the quote was too high and an internal auditor is reviewing and dealing with it. I sent a mail again around 12 on Wednesday and received a response that the will follow up and get back to me. I called at 3:35pm and was put in hold while the consultant, Jabu Mlangeni, tried to get hold of the assessor. After 40 minutes on hold, I put the phone down and called back. Another consultant, Sipho, answered and committed to call me back before close of business, 5pm. He never got back to me.

This whole episode is unacceptable since it is a perimeter wall that is down and the safety of the occupants of the property is compromised.