Bad service from Standard bank Insurance and bank staff in general

We had some heavy rains earlier this year. I called the insurance company to assist with my claim they sent a company to quote and do all the repairs. I am not happy with the guys they sent or the job they have done at my premises. When raising the questing I was told that they only do x y and z and dont cover A B and C.

So I then thought to myself I need to cancel this. I did so in early in May and it only got resolved/Cancelled end of July because of no response and lack of service from Standard bank insurance. After going ballistic and demanding this gets resolved I then get a email saying they will refund me for two month and only 50% of the premium for two months I need to contact my current insurance and ask them to refund the rest. Where do you get off? My new insurance did not drop the ball you did. I will be taking away all my services from Standard bank as you are all promises when selling something and ***** service or even proper feedback when it is needed all the way from the guy at the bank to people asking me for the same documents and policy number to no end.

The last email received I am instructed I to send some paperwork to Omnis@Standardbank just to get more excuses. YOU DID NOT CANCEL MY POLICY AND LET IT SLIP, NOT ME, NOT MY NEW INSURANCE YOU DID.

I said it in my mails to you and I will say it here again your slogan should be changed to moving you forward when we feel like it and then only 50% at best.