Bad service from standard bank insurance

I made a geyser claim with standard bank last October. There was resultant damage to my property which I also claimed for, I had to pay an access amount on both occasions. I had a private plumber check the work done on the geyser and I was told that it was not done accordingly. I proceeded to lodge a complaint with standard bank insurance, they sent out an accesor to my property. The accesor was not impressed with the work done by the service provider. He was suppose to get back to me in this regard, but never until this date. I have tried to get a response from standard bank insurance ever since with no joy. Today is the 22 of July, time 3.50 am in the morning and I have just finished a call with standard bank insurance to report that the geyser is leaking causing damage to the ceilings in my home and all I could get out of them was that I would receive a call from a service provider 5 hours from now. I asked what happens if further damage occurs and it was not a matter of urgency. I was told the earliest they could assist in this matter was at 9.30 am. I requested that the claim number was be forwarded via email or sms but I still haven't received it. Standard bank insurance sent out a plumber last year after my report to them and he reported to them that the geyser was not fitted according to standard but nothing was done. The previous damage caused was not sorted out properly, the job was done haphazardly, which was reported timeously. I am so frustrated at this moment in time. I did inform the consultant that I was going to place a review on hello Peter and all other forms of social media immediately. Mrs N Husain (miss Malek)