BAD SERVICE FROM STANDARD BANK INSURANCE

BAD SERVICE FROM STANDARD BANK INSURANCE. I registered an accident claim on 29 May. I was advised to go to the assessors to assess the damage which I did. Two weeks later, I still haven't heard anything from Standard Bank. I called on 6 June and was told Standard Bank are still waiting for feedback from the assessors. Today 14 June, they are still waiting for a report from the assessors. This is really frustrating as you pay for a service and when its time to use the service, Standard Bank just go silent.

I really feel that I paid for no service and think it would be way better to get all my premiums back so I can accept that I don't have insurance.

THIS IS REALLY BAD and I will definitely cancel this policy once Standard bank finally come to the party.