Bad service from Standard Bank home loan insurancece

To whoever it may concern.

I am composing this letter to express my dissatisfaction with the service that Standard Bank has provided me for a second occasion.

On January 17th, 2024, our home's structural insurance provider at Standard Bank sent a service provider representative to assess the damages and provide them with an estimate for evaluation.

My concern is to understand the breakdown of their scope, such as how much they have allocated for it Paint one Labour options for cleaning or replacing the trellidoor.

It took six consultations before I received assistance.

I have written down their names, but I will refrain from mentioning them in this letter.