BAD SERVICE FROM STANDARD BANK FUNERAL COVER DEPARTMENT

On the 16th September I called Standard bank Funeral Cover and spoke to Faith to lodge a claim. I submitted all the required documents to the claims email and I received a confirmation that documents were received. I heard nothing from the bank. On the 20th September I lodged the claim again via the what'sapp number and I submitted all documents, I receive confirmation that documents were received but I heard nothing. I called the funeral cover claim from the 22nd & 23rd September to follow up but calls were not answered. I lodged a complaint via website, I still heard nothing. Today the 27th September I called to follow up again & I spoke Gladys Montewa who indicated that there is an assessor who is processing the claim. She couldn't tell how far the claim is let alone when it was processed and that it cannot be overrode from the assessor for someone to work on it. I asked why it took so long because all required documents were submitted, she said there is a backlog. I requested to speak to her supervisor whom she said her name is Tryphosa Malatsi but she said Tryphosa does not have a number they communicate via Teams. She requested my number and said she will ask Tryphosa to call me. I called complains number to lodge a complain, I spoke to Ahdila Mangera and gave her all the details, she indicated that someone will call me. As I write this review I have not received a call from Tryphosa or anyone from complaint department let alone an email. This is the kind of service I receive from Standard bank being one of the biggest bank, not forgetting that I have been paying this cover for more than two decades.