Bad service from MRM ELECTRICAL PROJETS AND STANDARD BANK HOME INSURANCE

We are so disappointed and frustrated with standard bank home insurance. My parents have been clients with you for so long and this is the first time they encountered what they have experienced.

They lodged a claim for a Geyser that had burst. You sent a Company by the name of MRM Electrical projects to come and assess and they provided us with an excess amount of R1250 on 31 July 2023 payment was made and they came to fix the geyser

On arrival they opened the wrapped Geyser they came with and it was damaged. They came with another Geyser that they forced into a very small trap door as a result one of their people fell on the Ceiling and caused damage to ceiling of one of the bedrooms and on the passage.

They then sent an sms to rate their service and a standard bank agent called to say they (MRM electrical projects) have completed the job and another company will come and assess the ceiling and an excess fee will have to be charged.

We consider this to be unprofessional and ********* because they are the ones who damaged the ceiling up, until they day they came to the house that ceiling was fine and there was no water damaged or anything on the ceiling board because the damaged geyser had a tray and did not cause any damage to the ceiling.

Who should be responsible to fix this ceiling?

It's 7 days later and we still sitting with a damaged ceiling and We have to make numerous calls to you to come and fix a problem that was caused by a company that you appointed.

WE WANT OUR CEILING FIXED AND IN A PROPER CONDITION.

We will not be calling into your call centre again because we have made several calls without any assistance. It is 08/08/203. Our ceiling is not fixed and to add salt to the injury last night the new Geyser burst.

What kind of companies are you working with? Because this is not the first time we have made a claim with you but this is the first time we receiving such appalling treatment.

MY PARENTS ARE ELDERLY SHOULD NOT BE FRUSTRATED TO THIS EXTENT. THIS IS AFFECTING THEIR HEALTH.