Bad Service from Management and Staff

In May 2020 I had a geyser claim. Standard Bank sent out a plumber from Bonaero Park who stated that it was only the element which needed to be replaced. I took it upon myself to get a second opinion from a private plumber who advised me that there was a whole in the geyser and that it had to be replaced. I sent this report through to Standard Bank. After no communication from them and me having to follow up was the report later declined without any good reason as to why. I was told that the initial plumbing company from Bonaero Park would again come out to re-assess as to the fault. They once again came and had a look, and they were convinced that their initial findings were correct. After much disagreement did I reluctantly have to give in and have them fix only the element as my family have been without hot water for 4 days as that point.

Well it's more than a month later and the geyser has been unnoticeably dripping on the ceiling board causing a hole to form and damage to occur to the ceiling board.

I have tried to make contact with Palesa Yonke (Claims Consultant), Annelien Herbst (Team Leader), Vumile Njamela (Manager) and the complaints department but thus far all of my cries have fallen on deaf ears.

I need someone to contact me urgently as to resolve this issue.