Bad Service from call agent!!!

On the 10th this month I called Standard Bank funeral cover department to update my debit order date, after holding on for more than 10 min the call agent who answered asked for my ID no and as I'm giving it to her she transfers me straight to the IVR to rate her service. That is so unprofessional, she did sound not interested even when she answered so I am not surprised she did that.

I called again and got someone who was able to speak to me and I asked her to get a team leader to call me back so that I complain and to date I did not receive that phone call. This proves that from management all the way to agents clearly no one is interested in their jobs. I'm so disappointed in Standard Bank my first time receiving such bad service. *** ***