Bad service for home owners

<p>My gate motor and alarm system was struck by lightning on 5 December. Waybridge was appointed as the electronic assessor on 6 December. However I was also informed to get a quote from the armed response company that my alarm is connected to which was submitted on the 7th. Waybridge then appointed GL Maintenance Services to assess and quote on the damage.</p> <p> </p> <p>Late afternoon on 9 December the assessor eventually made it to my house, but wanted to postpone the assessment to the Monday, I refused. They did the assessment and I was told that the report would be submitted to the insurance on Monday the 12th.</p> <p>I phoned GL Maintenance Services at around 16:00 on Tuesday 13, their reply was that they were busy submitting the reports to the bank.</p> <p>On Monday 19 December I phoned the bank and they had not received the report from the provider they appointed to fix the alarm system and gate motor.</p> <p>On Wednesday 21 December I received a call from GL Maintenance Servises, the provider appointed by the Bank saying that they will send the technician to my house between 09:00 and 10:00 on 22 December.</p> <p>This morning I received a call from the provider telling me the technician will only be at my house just after 10:00. He only arrived at 11:00 after I spoke to George from GL Maintenance Services.</p> <p>I had to pay the excess fee of R1311.00 before the technician arrived as the quote submitted by GL Maintenace services was more than R 13 000.00. That was done and emailed to them.</p> <p>The qoute was for the alarm box and key pad to be replace as well as 2 beams outside the house and the mother board and battery to be replaced on the gate motor.</p> <p>They only replaced the alarm box, key pad, checked that the beams was working and fixed the gate motor.</p> <p>When I did not want to sign the invoice because I was not happy with the work that was done the technician said to his supervisor over the phone " sy is hardegat en wil nie teken nie".</p> <p>I futher found out that the texecom system that was installed is not compatable with the armed response company that I subscribe to and that it is sub standard compared to the system I had in my house.</p> <p>And all this at the lovely price of R13000.00.</p> <p>When I spoke to the insurance call center regarding the radio link to the armed response company I was informed to send a quote to them for the service call that I had to log with the armed response and they will decide if they are going to pay the fee.</p> <p>I am not happy with the way I was treated by the technician that was at my house as well as George from GL Maintenace Services. Also the call center at Standard Bank insurance was not very helpfull.</p>