FM
Fundile M
1 reviews | Active since Jan 2018
21 May 2025, 09:57
Bad service delivery on claims department.
Good day
I've submitted a claim on my niece last week, no sms or email as communication to the claims department.
I only saw last week I covered her on standard bank insurance and I went to visit the detective that was handling the case and he signed the police report for me. I've emailed to claims and also submitted via bank app claim still nothing. There was 2 different policies she's covered from they still active from last year.
You stated that within 48hrs your consultant will be touch or next dsy and we on a 2nd week now. I'm concerned about you deceiving people on how things are handled.
Everytime I call, I wait 20-30 minutes still no help even my airtime gets finished.
Helpful (0)
Replies (3)0
Replies (3)FM
Fundile M's updateReviewer Update
21 May 2025, 10:41You have my details and ID number with the reference number I indicated on Hellopeter or check your emails from claim the unsolved claim or handled Fundile Mapongwana that will help or deceased niece Lutho Mapongwana
FM
Fundile M's update21 May 2025, 10:41
Reviewer Update
You have my details and ID number with the reference number I indicated on Hellopeter or check your emails from claim the unsolved claim or handled Fundile Mapongwana that will help or deceased niece Lutho Mapongwana
FM
Fundile M's updateReviewer Update
21 May 2025, 15:06Your services are poor that will never change at all and now you saying investigation will take place 1 week or 2 weeks to solve the matter?
When claim is registered or documents received, you should inform the claimant claim will be proceed within 48hrs cause it's what you promised on your adverts even online.
I will wait for your call and if Friday no call is made I will come back again.
When claim is registered or documents received, you should inform the claimant claim will be proceed within 48hrs cause it's what you promised on your adverts even online.
I will wait for your call and if Friday no call is made I will come back again.
FM
Fundile M's update21 May 2025, 15:06
Reviewer Update
Your services are poor that will never change at all and now you saying investigation will take place 1 week or 2 weeks to solve the matter?
When claim is registered or documents received, you should inform the claimant claim will be proceed within 48hrs cause it's what you promised on your adverts even online.
I will wait for your call and if Friday no call is made I will come back again.
When claim is registered or documents received, you should inform the claimant claim will be proceed within 48hrs cause it's what you promised on your adverts even online.
I will wait for your call and if Friday no call is made I will come back again.
FM
Fundile M's updateReviewer Update
30 May 2025, 06:27There hasn't been a progress on my claim and you have asked me for 8 days to finish your assessment and it passed. My both policies she was covered on no progress on FUN*** & FUN*** but deductions still goes on to prove that you not working on this claim her details are still showing on standard bank app.
It's so disappointing denying a payment on a claim.
It's so disappointing denying a payment on a claim.
FM
Fundile M's update30 May 2025, 06:27
Reviewer Update
There hasn't been a progress on my claim and you have asked me for 8 days to finish your assessment and it passed. My both policies she was covered on no progress on FUN*** & FUN*** but deductions still goes on to prove that you not working on this claim her details are still showing on standard bank app.
It's so disappointing denying a payment on a claim.
It's so disappointing denying a payment on a claim.