Bad service - CLAIM NUMBER: 16/025121

I claimed from Std bank Insurance with 2 issues after a storm. They used the reason for 1 issue to reject the entire claim. I asked for the report that shows the lack of maintenance they claim for the 2nd issue, but they will not give me the report, or respond to emails or calls. I sent it forward to the complaints department who simply rejected it without any explanation or giving me the report. I have been phoning Tebogo Mokgale and emailing him, and all he does is promise to get back to me, but does not. I phoned to speak to his manager, but I just get put on hold indefinitely. They have no concept of customer service. I believe my claim and complaints were rejected without being read. If he did not have the report, how could he reject the re-evaluation. Their refusal to show me the report is now highly suspicious