bad service, bad attitude

After a 30 min wait on the phone for an agent to speak to me, she was very dismissive and informed me bluntly that my claim would not be valid, she did not even take the time to go over it properly with me. She undertook to send me a report stating why my claim would be rejected with a copy of the agreement within half an hour - that was yesterday and still nothing, I can not stand the thought of another half hour phone call so I would appreciate it if you could follow up on this matter. I opted for your insurance, even though it was more expensive than the other quotes that I had received as i believed that you would have better service, seems as though I was wrong.