Bad Service,

So our geyser burst & I logged a claim around 1am today. I phoned the plumber Aquality Plumbing to schedule a time. They couldn't give me a time & just said sometime this afternoon & that they have other lists to attend to, but they will let me know. I phoned the Standard bank claims call center & spoke to a lady at 09:17 to give her the feedback from the plumbers & that we don't have water & that we need someone to come out in the morning. I also told her that the Aquality plumbers just put me on a list without an actual scheduled time. She said she would escalate it & put out a search for a plumber that could still come out this morning. Low & behold, she did nothing! It's almost 1pm & still nothing from her. My wife phoned in @ around 12pm & spoke to a guy from the call centre & he listened. Aquality plumbing **** to Stanard bank saying that they scheduled a time for 3pm with us...Total lies! The guy my wife spoke to reappointed a new plumber to come out at a scheduled time between 1 & 2pm. Now we wait to see what happens. Standard Bank needs to revise it's entire process as this is the 2nd time our geyser bursts & it's our 2nd painful experience since 2017 dealing with Standard Bank appointed plumbers. Absa has a much faster solutions orientated process, as my Dad has not had any issues with them. Same day replacement & quick to resolve. This seriously needs to be addressed! It's painful & just bad!