BAD SERVICE

I AM A HOME LOAN CLIENT FROM STANDARD BANK FOR LONGER THAN 17 YEARS,CHOOSED THEM FOR 3 HOUSES AS MY SERVICE PROVIDER.RECENTLY I HAD BAD LIGHTNING DAMAGE,AND STARTED A CLAIM,I SENDED THEM ALL THE INFO THEY REQUESTED,OBVIOUSLY PHONING THEM EVERY DAY T FOLLOW UP ON MY CLAIM,THE ONE CONSULTANT SAID TO ME ON 15 NOVEMBER THAT CLAIM WAS APPROVED AND SHE IS BUSY SENDING THE SETTLEMENT FORMS I JUST NEED TO SIGN BEFORE PAYMENT PROCEED.ONE HOUR LATER NOT RECEIVING ANY EMAIL,I PHONED BACK AND THEN THEY SAID APPROVAL IS NOW ON HOLD BECAUSE THEY NEED PROOF OF REPAIRS OF LAST YEAR MAY CLAIM(WHICH I ALREADY HAVE SENDED 2 TIMES AND FOLLOWED UP TO MAKE SURE THEY RECEIVED IT).

OK,SO I SENDED IT AGAIN,THE SERVICE CONSULTANT THAT HELPED ME BEFORE SAID HE IS ON MY CLAIM TO SORT IT OUT,BUT THE NEXT DAY HE WASNT EVEN AT THE OFFICE TO TALK TO ME.I DONT KNOW WHAT MORE MUST I DO FOR THEM,AS PREVIOUSLY THEIR SENIOR ACCESSOR WAS ALSO AT MY HOUSE TO ASSES EVERYTHING,AND NOW THEY WANT PROOF OF REPAIRS AND PHOTOS AGAIN.....AND AGAIN.IF I DONT FOLLOW UP ON THEM,ABSULUTELY NOTHING IS HAPPENING TO MY CLAIM.I BEGGED THEM TO TREAT MY CLAIM AS URGENT,AS WE STAY ON A SMALL HOLDING AND NEED MY SYSTEMS TO BE WORKING100%,BUT IT JUST GO ON AND ON.tHEY JUST KEEP ON SAY ITS AT MANAGEMENT OR THE ONE CALL THEY SAY THEY NEED THIS,AND NEXT DAY ANOTHER CONSULTANT NEEDS SOMETHING COMPLETELY DIFFERENT.

I REALLY DONT BELEIVE WHY THIS IS TAKING SO LONG,THEIR GUYS WAS HERE FOR LONGER THAN AN HOUR TO ASSESS EVERYTHING TWO WEEKS AGO,AND THEY TOOK PHOTOS OF EVERYTHING.bUT NOW THEY WANT MORE PHOTOS AND PROOF OF REPAIR FROM ME.....