bad service

on the 23rd Dec 2021, I took funeral policies, and today on the 23rd of June 2022 they are telling me they won't be able to pay the claim I submitted as the deceased person died the day before they deducted the 6-period premium. I took the policy 29 days before the 1st premium.

And I had to contact them every day until the 24th of June 2022 a day before the burial and I was told the refund is processed today while I was waiting for their call.

I am so frustrated and I will be moving all the Insurance I have with Standard bank.

i had to spend over 300 in airtime for following up with them while they promised to call back.