Bad service as usual

Good morning Once again I’m disappointed by standard bank home insurance. On December 04th 2020 I laid a claim for my pipes in my bathroom as there was a small leak coming from the wall. I paid the excess The plumbers came through made a small hole in the wall and fixed the leak. We have been using the toilet in December 2020 with no issues . Honestly speaking I was surprised as there’s always issues dealing with standard bank insurance if it’s not back office it’s with there contractors they send out. Yesterday the 11th of January 2021 the tiles were replaced that was damaged I was requested to pay another R 500 excess after paying the first amount. The excess Amount to be paid is now at R 1750. I had to make my tools available to be used as the guys on site requested for it. This is unacceptable and it’s not even the worst part The toilet bowl was removed and the work was completed. We were informed not to open the water it should be turned off which I did not understand. The water was eventually turned on and this morning my entire room as well as the bathroom was underwater. I investigated and found that my toilet was leaking from two places from the top as well as from the bottom hence we were told to close the water and not use the toilet. I am really frustrated as I’m worse off then before. Furthermore my house is on the market and I have six families set up for a viewing on the13th January 2021. I replaced my doors and painted them the doors are know a mess and are completely filthy I’m not sure what transpired as my doors looks damaged after the work was completed. The main bedroom as well as the toilet door. I have been calling Standard bank insurance I was informed That I would get a call. To date I have not received a call . I raised my frustrations with The consultants as well I was informed to have done the job myself if I did not want to pay the excess. I asked if the calls was recorded I was informed yes it was. I would like a copy of that recording, as well as the calls I made However I looked around and got a plumber to give me a quote and was informed that the Entire job could have been done for R 800 as it was a small leak and only a fitting was changed not even a pipe. Bare in mind I pay a monthly subscription As well as the excess which far exceeds that amount. Honestly speaking it’s just like no one cares as I’ve been here before with Standard bank they always have some policy to protect them and leave you frustrated as they are covered.