Bad Service and no communication

My geyser bursted on a Sunday, end of June, i contacted them, and were helpful in assisting me with the claim, they put the claim through, the next day the contractors came for the geyser, and the plumbers were very neat,(Hexiqon Plumbers) however, they knocked right through the roof and damaged our waterproofing, and we have emailed SBIB and spoke to Refiloe and other consultants, sent them the pictures of the damaged roofing, and sent them an invoice for the work we paid the roofing company, and was told, they still busy looking into this, we now end of July, and still SBIB has not come back to us. The Flooring people of Crest Flooring, has still not gotten authorization to come and do our laminated flooring that got damaged. There is no communication within the departments, We dont know what is happening. I have already switched banks,from Std to FNB, and i was an employee of Std Bank, but the service level is nowhere, everyone is treated like a number, I am on the verge of wanting to switch my home loan as well to FNB, i really need answers with my case - HLB***3/***9498.

Please can someone contact me, even my address was incorrect on the system, the poor contractors were sent running around before coming to us.

I have only claimed twice out of the 32 years i am paying for insurance.

Thanks - Mrs De la Cruz