BAD SERVICE AND INCORRECT INFORMATION

i made a claim on Friday the 15/03/2019 on the funeral cover i had opened for my twin brother who has passed on. I did this claim at the sandbank kempton branch CBD. i was told payout will be made within 48 working hours but it has not been paid as yet. i called this morning (today 19/03/2019) and was told that payment will be made during the course of the day. Spoke to the claims department and spoke to Boitumelo and another lady whose name i do not recall. They closing at 17pm and i have not received my claim who do i then call after they have left the office? WHY DO THEY LIE AND SAY 48 HOURS? ABSOLUTELY BAD , RIDICULOUS SERVICES.