Bad service an understatement

Three months ago I had a leaking pipe in my kitchen. You service provider replaces the pipe and within minutes the geyser burst. I had endless issues but it was eventually resolved but left me very disappointed in your services. To my dismay a pipe in my kitchen is leaking again. I reported this around 10:30. Your service provider could not assist me in your SLA of 2-4 hours. I called you call center to assign another service provider to no avail. Now your consultant is denying speaking to me. After a lengthy conversation with her team leader he said I gave her the incorrect claim number. Why did she not verify who am by asking security questions. That leads me to believe she had no intention of assisting me. I am at the point where I want to contact Santam with whom I have household content insurance to assist as they did last time I had the same issue with standard bank. I laid a complaint with your complaints department in May and I have yet to hear from them.