Bad service all round

2 problems: Firstly, I reported a problem with my geyser at 12pm on Thursday, received my reference number. It is now Saturday morning and I have had no assistance as yet. I tried to call Standard Bank Insurance, and 4 times the phone is just cut as soon as I get the the final department. Does Standard Bank Insurance not work on a Saturday? If so they should put a message on when I reach the correct department. Secondly, I received my policy documents, as the email is apparently different to the home loan email address. This email listed, I has not been active for almost 20 years! Surely when you send email and it comes back as undelivered there is some sort of follow up? That is not the problem. When reviewing my policy documents, my house insurance is 4 times the value of the property, obviously pushing up premiums. I did send an email regarding this. I still have until EOD Monday to receive a response, but may as well point out and I think policy holders should read the documents very carefully (If they actually get them)