Bad service again!

Beginning of November 2021 I bought a flat, home loan with Standard bank. I canceled my life insurance with a insurer because the paperwork I received from Standard bank showed I had live insurance with Standard Bank only to find out on the 18th of March 2022 I had no life insurance on my home loan. I had to wait almost a hour on the phone on my costs to be assisted and only to be told I will be phoned back to open a life insurance policy on my home loan with Standard bank, still waiting for the call. This is unacceptable! Should something happened to me my 72 old mother who is blind and could not walk and under my care would have being thrown in the street because there was no life insurance on my home loan. A while ago I had to stand almost 3 hours in a que at standard bank just to change my address on my credit card account. Only when I complained at the bank manager someting was done about it, IT problem!