Bad service

I am from South Africa and I would never ever recommend Standard bank building insurance. It has been a journey for 1 month since my claim and I don't receive any answers . For the past month I called the call centres and waited for nearly 20 minutes for some one to answer . They can never give you a straight answer and always just keeping you on a string with no factual answers . If you get any answer then 3 days later it would be a different answer . They refuse to give you their reports and the quotation will change if you select your own supplier to assist with the replacement because you lost all your trust in the company. Then they will go and cut the quotation in half because you decided otherwise and their supplier will submit another report . Standard bank will not supply you with any of the reports or quotations because everything is kept secretive. Up until today they claims handler never called me with any feedback . In fact the entire month I only received one call back because I requested the team leader to call me back .