BAD SERVICE

I'm very disappointed with the current situation of my policy. I took out an insurance with Standard Bank in May and had to cancel the 1 I had for years and all I have been experiencing is **** experience. The 1st installment went through my acc in May on the agreed date successfully. Then for June after I realized that they did not debit I called the service desk and I was told that my policy was canceled. I started calling from the 22 June 2021 trying to understand why was my policy canceled and who canceled it.I was asked to email my bank statements to prove that I did not cancel my policy and I did just that. The person handling my query is Zanele Malgas who's been promising to get back to me and I never get any joy from her feedback. I called so many times to get clarity on what's happening and I ended up saying she should just cancel the policy and send a request for a payment reversal for the premium I paid in May so that I can look for another policy from a different institution. I feel like I'm forcing myself to be part of this institution. Surely this is the kind of service I'm going to get/ experience when I need to put in a claim and I DO NOT NEED THIS TYPE OF SERVICE! On the 1st of July she called me and I asked her to send the banking details so that I could make a payment myself for June. She promised to do so... until now I still haven't received them. I even sent her an email on the 1st to remind her that I am still waiting for the bank details and she never rep****.

ZR Tshabalala