BAD SERVICE

ABOUT 3 MONTHS AGO I SENDED MY INVOICE AS PROOF OF SOLAR INSTALLATION TO INSURANCE AS THEY NEEDED.WITH NO FEEDBACK AFTER 2 EMAILS,I TRY TO SEND ANOTHER 6 EMAILS TO THEM,BUT THEY ONLY HAVE AN AUTOMATED REPLYING MSG STATING THAT THEY WIL REVERT BACK WITHING 48 HRS,AND STILL NOTHING.SO ALL IN ALL I SENDED 6 EMAILS WITH NO REPLY AFTER A WEEK,NOW I WONDER IF MY SOLAR ARE COVERED OR NOT AS THEY DONT COME BACK TO ME: BUT THEY DO TAKE MY PAYMENT EACH AND EVERY MONTH..............IM WORRIED!!!!!!!!