bad service

We lodged a claim on the 4th of December for our shower door,a supplier came through in January but never returned because I informed him I was not happy with his remarks regarding the shower,as he told me that the shower they will install will leak and cannot guarantee otherwise. As it stands my shower did not leak and why would I accept something that leaks , anyway I still did not bear from the appointed consultant dealing with the claim . I then took it upon to go back to where we initially bought our shower and I have sent the quote to 6 different people including their main departments email but nothing has been done . It not February with no shower , we have been paying for our bond and insurance since 2004 in those years with only had a geyser burst only. Is this the service really that we deserve as your clients??? Disgusting customer service and consultants who are already passing the buck.