Bad service!!!

My geyser was leaking a month ago. The leak caused my ceilings to be damaged. I reported the damage the next day. One month later there is nothing happening with my geyser claim.

The claims handlers name is Reginald I have spoken to him and many other people in the last week. Every morning because it seems like it's easier to get through to Standard bank insurance at this time. The waiting, the service is absolutely horrible. Another week is going by and I've got nothing happening. Yesterday I spoke to a lady by the name of Thuli.. She reassured me that her senior by the name of Chris would contact me with an update. Guess what.... Still no contact made.. The best part is that I call and wait on the phone for 10-15mins. Speak to someone and then they cut the line when they realize they cannot help!!! This is really disappointing. I will not recommend standard bank to anyone. Getting through to their contact line is the worst! Their staff are clearly ***********. The assessors are just as ***********.