bad service

I'm so disgusted with the services received from Std bank insurance. I had a burst pipe two weeks before Christmas and made contact with Std bank, the first day I called someone was going to call me back as I called on a Saturday, I waited and waited and no call back I eventually called them back the next day. Came to found out nothing was logged. The assesor came the Tuesday and gave feedback to Std insurers they did not have the decency to call me back with the outcome after a week I made contact keeping in mind the leak had cost alot of damage to the point I had to switch the water off at the main as now it not o ly damaged the structure as initially reported but also my kitchen cupboards. When I called at that time they informed they will be cash settling the claim as the assesor advised it will cost to much which I understood. I had the leak fixed privately and had waited for the builders to come out for the structure damage, again no contact from Std bank I had to call to find out when they will be out it's been almost two weeks now since they were out and still I'm the one having to do follow up calls and being promised a call back. still nothing, I called today the telephone etiquette is putrid as your staff as no empathy for your client's at all, I was suppose to receive an email with documents and guess what I'm still waiting. This is not on as I'm now having to live with a whole in the wall In between the kitchen and the bathroom. I make sure to pay my premiums o. time each month without fail I didn't not even bother claiming for the cupboards as I really cant wait for Std bank to fix this has caused so much stress alot of time me always having to follow up, I'm definitely thinking of changing and won't recommend them to anyone.