Bad service

CLAIM NUMBER 23/100396 CLAIM was logged the 5th December. A contractor was assigned and came out to the premises. The contractor done a temp fix to my gate and doors. They submitted the details to SBSA. Up until today no one from Standard Bank has provided the feedback or progress without me initiating the calland everytime they will say it will be resolved end of business. Today I completed a payment form and submitted for payment to be made in order for us to fix the door and gate. After all this and two weeks later after I was advised the claim is approved.. SBSA wants a proof of a fix that happened in 2021. Bearing in mind in 2021 SBSA did not settle a claim with me to do any repair or replacement of my door. I done that myself.